Refund & Returns
Refund & Returns Policy
This policy explains our refund, return, and subscription cancellation terms. Questions? Email support@oneoral.com.
Our promise
We want you to feel good about your OneOral membership. If something is not right, contact us at support@oneoral.com and we will make it right. The terms below explain how refunds, returns, and cancellations work so there are no surprises before you buy.
Membership & subscriptions
OneOral is a recurring membership billed monthly or quarterly depending on the plan you choose. You can cancel at any time from your account settings or by emailing support@oneoral.com. When you cancel, your membership stays active through the end of the current paid billing period and is not renewed after that — we do not prorate or refund partial periods once a billing cycle has begun and the kit for that cycle has shipped.
First kit satisfaction guarantee
If you are not satisfied with your first kit, contact us within 30 days of delivery for a refund of that kit. To be eligible, reach out to support@oneoral.com with your order details. This guarantee applies to your first kit only.
Returns — unopened products
Unopened, unused products in their original packaging may be returned within 30 days of delivery for a refund of the product price (excluding shipping). Email support@oneoral.com to start a return and receive instructions. Please do not send items back before contacting us. Refunds are issued to your original payment method after we receive and inspect the return.
Opened, prescription & personal-care items
For health and safety reasons, opened oral-care products, prescription treatment items, whitening gels and custom trays, and other personal-care items cannot be returned once opened or used, except where the product is defective or damaged, or where required by law. If a prescription treatment was not approved by a licensed provider, you will not be charged for that item.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or you received the wrong item, contact support@oneoral.com within 14 days of delivery with a photo if possible. We will replace the item or issue a refund at no additional cost to you.
Lost or undelivered packages
If tracking shows your package was delivered but you did not receive it, or a package appears lost in transit, contact support@oneoral.com and we will work with the carrier to locate it or send a replacement.
How refunds are issued
Approved refunds are returned to your original payment method. Once processed on our end, it may take 5–10 business days for the credit to appear, depending on your bank or card issuer. We will email you when your refund has been issued.
How to request a refund or return
Email support@oneoral.com with your order number and a short note about what you would like to do. Our support team will confirm eligibility and walk you through the next steps.