Legal
Privacy Policy
Last updated: April 26, 2026
1. Information We Collect
We collect information you provide directly to us, including: name, email address, mailing address, payment information, and health information you submit through our oral health quiz or telehealth consultations. We also automatically collect certain technical data when you use our platform, such as IP address, browser type, device identifiers, and usage patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to: deliver and personalize your OneOral kit; facilitate virtual dental consultations; process payments and manage your membership; communicate with you about your account, orders, and promotions; improve our products and services; comply with legal obligations; and detect and prevent fraud or security incidents. We do not sell your personal health information to third parties.
3. Health Information
Certain health information you share with us through the oral health quiz or telehealth platform may be protected under applicable state or federal law. We treat all health information with heightened care. Your health data is used solely to personalize your care protocol and to facilitate clinical services. It is not shared with advertisers or data brokers.
4. Sharing of Information
We may share your information with: licensed dental professionals providing telehealth services; our fulfillment and shipping partners; payment processors (Stripe); analytics providers; and other service providers operating under confidentiality agreements. We may also disclose information if required by law, court order, or to protect the rights and safety of our users or the public.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our platform is used. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services. We do not respond to Do Not Track signals at this time.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Health information related to telehealth consultations is retained in accordance with applicable medical records retention laws.
7. Your Rights and Choices
Depending on your location, you may have the right to: access, correct, or delete your personal information; opt out of marketing communications; request a copy of data we hold about you; and restrict or object to certain processing. To exercise these rights, contact us at privacy@oneoral.com. We will respond to verifiable requests within 30 days.
8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
9. Security
We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our services after any changes take effect constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team at privacy@oneoral.com or write to us at OneOral, Inc., [Address], United States.