Let’s sort
the details.
Something with your delivery, billing, or account? Tell our team what’s going on.
Contact support support@oneoral.com ONEORAL HELP CENTERGood questions.
Good questions.
Clear answers.
Your membership. Your deliveries. Your next step.
Let’s get you to the right place.
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What’s on your mind?
Choose a topic. We’ll take it from there.
START HERE
A few helpful answers.
6 answers to help you get going.
Getting StartedHow does the OneOral membership work?
You take our oral health quiz, we build a personalized plan, and your OneOral Kit ships every 3 months. Your membership also includes unlimited messaging with licensed dentists, nutrition plans, and access to the OneOral app. Live video and phone consultation options are available through your member portal.
Membership & BillingHow do I cancel?
You can cancel any time from the portal under Account → Membership. There are no cancellation fees.
My KitHow do I use my products?
Each kit includes a personalized instruction card. You can also view your full protocol in the OneOral app, including step-by-step usage guides for each product.
Dental AppointmentsHow do I book a virtual dental appointment?
Log in to the OneOral portal and go to Appointments. You can message your dental team anytime (unlimited and included), or review available live video and phone consultation options.
ShippingHow do I track my order?
You will receive a tracking link via email once your kit ships. You can also view tracking in the OneOral portal under Orders.
AccountI forgot my password. How do I reset it?
On the login page, click "Forgot password" and enter your email. We email you a temporary password. Sign in with it, then you will be asked to choose a new one. Check your spam folder if you do not see it — it is valid for 24 hours.
SOMETIMES YOU JUST NEED A PERSONWe’re here
We’re here
to help you through it.
Account questions go to our support team. Questions about your mouth belong with your dentist.
Let’s sort
A question
for your dentist?
Ask about your routine, share a concern, or follow up on your care through your member portal.
Open member portal Explore Dental Chat ↗A LITTLE EXTRA GUIDANCE